ALL 2000 Networks Customers

You must agree to all the Sales Terms below before ordering:

Shipping
Tracking
Foreign Orders
SPECIALS Orders
Returns
Refunds
Possible Refund Deductions
Cancellation Fees
Credit Cards
Credit Card Disputes
Trademark & Copyright Disclaimer
Miscellaneous
Legal Signature Agreement

Shipping

• All larger items are usually shipped UPS ground - systems, receivers, dishes, etc.
• Smaller items are usually shipped via USPS - remotes, switches, cables, etc.

Tracking

• Most distributors have several warehouses so most orders will reach you within 2-3 business days
• UPS and USPS tracking is available when requested.
• We must obtain tracking numbers from our distributors so there may be a short delay in returning it to you
• Request tracking via email providing your name and order number

Foreign Orders

• We do not sell or ship to foreign countries.
• We do not accept credit cards with billing addresses outside the 48 US contiguous states.

SPECIALS Orders

• Products listed and sold from this page are covered here
• There are no activation requirements for SPECIALS receivers.
• Units can be used in Commercial applications without penalty.
• Units can be used in RV/Camper applications without penalty.
• Units can be used in Yacht/Boat applications without penalty.
• Units are sold AS-IS and without any warranty implied.
• DOA (Defective On Arrival) SPECIALS will be replaced and not refunded.
• DOA (Defective On Arrival) SPECIALS must be shipped within 5 days after receipt.
• DOA (Defective On Arrival) SPECIALS must be shipped with a TRACKING number.
• Our 30/31 day return policy does not apply to SPECIALS.
• NO RETURNS
• NO REFUNDS

Returns

• Returns require an RA# be clearly printed on the box top
• Email for an RA# "Return Authorization Number" and return instructions.
• Do not refuse any shipment. Returned orders ship to a different address.
  Accept the shipment and then email for an RA# and return instructions.
• All returns must be insured for retail cost, shipping cost and activation liability cost.
• All returns must be in original "as new" condition and packaging.
  "as new" meaning not "used".
• You must contact the manufacturer for items requiring warranty work before returning them. You can find the warranty or customer service phone number in the product user guide that came with it.
• No returns on Satellite Radios that have been activated.
• No returns on Specials, open box or used products.
• No returns on RV or Camping products.
• No returns beyond 31 days from the date of your purchase.
• Unauthorized returns will be returned to the customer at their cost.

Refunds

• Refunds will be credited back to the original credit card only. No exceptions.
• Receiver refunds are normally delayed by testing. They have to be shipped to the distributor, tested and returned for resale before we can apply your refund.
  Accessory items normally take only a few days to refund.
• You do not have to activate your receiver to check signal strength, picture,
  sound and other hardware functions. Check it out before you activate it!
• No refunds on Satellite Radios that have been activated.
• No refunds on Specials, open box or used products.
• No refunds on RV or Camping products.
• No refunds beyond 31 days from the date of your purchase.

Possible Refund Deductions

• Our cost of shipping is not refundable
• Extended warranties are not refundable
• Items requiring warranty work are not refundable
• Our cost of repairs or replacement of damaged returns
• Missing RA#: 20% of sales price
• Missing original box: $20.00
• Missing original inside packaging: $20.00
• Missing access card: $300.00
• Cleaning an activated access card: $40.00
• Missing remote controls: $30.00 to $90.00
• Missing manuals or instructions: $10.00
• Cancellation Fee: 10% of total sales price

Cancellation Fees

• Any order cancelled will be subject to a 10% cancellation fee to cover credit card processing and administration costs.

Credit Cards

• Name on credit card must match name on the order's billing section.
• Address on credit card must match the billing address EXACTLY.
• We do not accept any credit cards from outside the 48 US states.
• We will report any attempt at credit card fraud to the authorities.

Credit Card Disputes

• We have had an unusually large amount of frivolous credit card charge disputes by customers who can't seem to remember that they bought a DirecTV receiver or an accessory item or have failed to activate their receiver as agreed and have been charged the non-activation fee. Unfortunately, even though we "win" all of these frivolous disputes, the time it takes to process all the forms, emails and faxes to do so costs 2000 Networks over $100.00 per dispute.
• That said, we will now be charging customers who file a credit card charge dispute with their credit card company and "lose" the dispute a $50.00 service charge to assist us in recovering these unwarranted expenses.
• We will no longer bear the cost of a customers lack of attention to his or her own finances.
• If you are not certain about a charge on your credit card statement check your email for online order information and/or call the phone number on the statement associated with the charge. These are basic statement balancing practices folks!
• You authorize this service charge by placing any order with 2000 Networks.
• There will be no exceptions.

Trademark & Copyright Disclaimer

All logos, images, text, trademarks and copyrights that are not designated as property of 2000 Networks and/or 2000networks.com are the property of their respective owners.

HBO and Cinemax are registered service marks and HBO The Works, HBO Plus, HBO Signature, HBO Family, HBO Latino, MoreMAX and MultiMAX are trademarks of Home Box Office, Inc. Starz and Starz logo are registered trademarks of Starz Entertainment Group LLC. MOVIES, MOVIES, NEW HIT MOVIES, Starz Edge, and Starz Edge logo are service marks of Starz Entertainment Group LLC. Encore Love logo is a registered trademark of Starz Entertainment Group LLC. The New Encore, Encore Westerns logo, Encore Mystery logo, Encore Drama logo, Encore Wam and Encore Wam logo are service marks of Starz Entertainment Group LLC. SHOWTIME, The Movie Channel, SHOWTIME EXTREME, and FLIX are trademarks of Showtime Networks Inc., a Viacom company. Sundance Channel is a registered trademark of Sundance Television, Ltd. Sundance Channel L.L.C. authorized user. FMC: FOX Movie Channel and all associated logos and marks are the property of FX Networks, Inc.

The Fox Sports Net, Fox Soccer Channel and FUEL names and logos are trademarks of 20th Century Fox and its related entities. All rights reserved.

TiVo and the TiVo logo are registered trademarks of TiVo Inc. and are used with permission. Season Pass and WishList are trademarks of TiVo Inc. and are used with permission.

Copyright © 1997-2007 2000 Networks - All Rights Reserved.

Miscellaneous

• Promotions may not be available to residents of an NRTC territory.
• Prices change daily. Do not ask for a lower price before or after you order!
• All sales "bill to" and "ship to" US 48 states only. No exceptions.
  ie: Absolutely no International sales. No AK or HI sales. No exceptions.
• All orders are shipped based on availability. Manufacturers supply changes daily.
• All Sales Terms and Conditions are effective as of March 1, 1999
• All products, specifications, programming and prices are subject to change.
• We reserve the right to accept, refuse or cancel any order placed with us.

Legal Signature Agreement

• By placing an online order with 2000 Networks, you understand and agree that this contract is digitally signed and as such, you are waiving your right to a physical signature and agreeing that this order form is enforceable without your physical signature.
• If you do not agree 100% with the statement above please do not order from 2000 Networks.

You must agree to all the Terms above before ordering.

A special note from 2000 Networks:

More than 25,000,000 people are enjoying DirecTV programming today! The clarity of the digital picture, the enjoyment of the CD quality sound, the variety of channel packages, it just plain makes for great television. We hope you and your family will enjoy DirecTV as much as we do.